Refund Policy

We want you to be satisfied with CVTailr. This Refund Policy explains when and how you can request a refund for paid services.

1. Pro Subscription ($9.99/month)

Cancellation

You may cancel your Pro subscription at any time from the Settings page or by contacting us. When you cancel:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for the next billing period.
• After the billing period ends, your account will revert to the Free plan (3 tailors/month).

Refunds

If you are unsatisfied with the Pro plan, you may request a full refund within 7 days of your initial subscription or any renewal charge. To request a refund, contact us at support@cvtailr.com with your account email and reason for the refund.

Refunds requested after the 7-day window will be considered on a case-by-case basis at our discretion.

2. Pay-Per-Use ($1.99/tailor)

Pay-per-use purchases are generally non-refundable, as the AI processing occurs immediately upon purchase. However, we will issue a refund if:

• A technical error prevented the tailor from completing successfully.
• The Service was unavailable and you were charged without receiving output.
• You were charged multiple times for the same tailor due to a billing error.

To request a refund for a pay-per-use purchase, contact us at support@cvtailr.com with details of the issue.

3. Free Plan

The Free plan has no associated charges and is not subject to refunds.

4. How Refunds Are Processed

All payments are processed by Lemon Squeezy (lemonsqueezy.com), our Merchant of Record. Approved refunds will be processed by Lemon Squeezy and returned to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card provider. We are committed to resolving billing issues promptly and fairly. Initiating a chargeback without first contacting us may result in account suspension.

6. Service Issues

If you experience a technical issue that affects the quality of your tailored CV, please contact us. We will either re-process your request at no additional cost or issue a refund, depending on the nature of the issue.

7. Contact

For all refund requests and billing questions, contact us at support@cvtailr.com. Please include your account email address and a description of the issue.